Every AI investment needs a business case. Here's how to measure ROI.
Key Metrics to Track
- Time saved: Hours per week per employee × hourly cost
- Output volume: Content, tickets, leads processed per day
- Quality improvement: Error rates, customer satisfaction scores
- Cost reduction: Vendor costs replaced or headcount avoided
Simple ROI Formula
(Value of time saved + cost reductions) - AI tool costs = ROI
Most AI tools pay for themselves within 30 days for active users.
Reference:
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