Resource Management — Building and Leading Teams

Resource types: Human resources, equipment, materials, facilities, supplies.

Team development stages (Tuckman's model):

Forming — team comes together; polite; unclear direction

Storming — conflict emerges; personalities clash; roles unclear

Norming — team establishes norms; trust builds; roles clear

Performing — high performance; self-directed; minimal friction

Adjourning — project ends; team disbands; celebrate success

Conflict resolution techniques (in order of preference for PM exam):

Collaborate/Problem solve — win-win; address root cause; best long-term solution

Compromise — both give and take; temporary solution

Smooth/Accommodate — emphasize agreement; overlook differences; temporary

Force/Direct — impose decision; someone wins, someone loses; damages relationships

Withdraw/Avoid — postpone; worst option for most conflicts

Motivation theories:

Maslow's Hierarchy, Herzberg's Hygiene Theory, McGregor's Theory X/Y, McClelland's needs theory

Reference:

Wikipedia: Resource Management

https://en.wikipedia.org/wiki/Resource_management